ECG customers affected by prepaid system failure may be compensated
In a media interview, Dr Kofi Obutey, director of communication and research at the Public Utility Regulatory Commission (PURC), disclosed that the regulator is in discussions with the Electricity Company of Ghana (ECG) about potential compensation packages for customers who have been impacted by the ECG prepaid metering system difficulties.
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The PURC, however, was unable to divulge the precise type of compensation because negotiations with the utility provider had not yet been finalized.
The purchase of electricity last week was hampered by technical issues.
As majority of the customers are now being served, the PURC claimed that it has been in contact with ECG since last week to address the problems.
However, he said that the reason for the lengthy lines at the various vending locations is the backlog of consumers who were unable to be serviced as a result of the system issue.
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PURC advises Electricity Company of Ghana to build more temporary vending outlets to accommodate clients in the meantime in order to help immediately mitigate the effects of the issues.
Anyone who connects power illegally has violated the law, and as a result, the PURC has cautioned that we cannot use illegality to solve a problem; as a result, “there will be no compensation for such